Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to O'Brien's Lighting Ltd within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by O'Brien's Lighting. An order may be canceled up to 7 days from the the day after date of receipt. Prior to notification must be made in writing either by email, fax or post to O'Brien's Lighting Ltd. We will then contact you for your credit card details and refund your credit card accordingly.
If you are unhappy with any of our products or services please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used or installed and the wire of the light hasn't been cut. They should be returned with the original packaging to ensure the product is not damaged on the return journey. The cost of returning the unsuitable goods is at the expense of the customer. The above do not effect your statutory rights as a customer.
Upon receipt of the goods, we will refund the contract monies to the customer within 5 working days thereafter.